THANKS TO YOU WE'RE GROWING

Thanks to you, our valued customers, we are growing. Business is brisk and we are busy. In an effort to better serve you we would like to take this time to explain our service policies.

To help avoid long delays and repair your vehicle in a timely manner we schedule our customers on an appointment only basis. We are busier during certain seasons and may be booked 2-3 days in advance. If possible try to make your appointment a week in advance. We will make every effort to schedule your appointment at your earliest convenience. We will promptly handle emergencies, but in fairness to scheduled customers, we will no longer be able to handle drop ins.

As an added convenience we also have alternative transportation. Our shuttle service is available weekdays, with the first shuttle leaving at 8:15 AM and is available at various times during the day. We will also pick you up when your car is finished.

Peake BMW also has a limited number of loaner vehicles. In the event of not having a BMW loaner available, Peake will provide you with a rental. Help us to help you, if you are going to take a loaner to work and not use it during the day, please allow us to take you to your destination and pick you up with our shuttle service instead.

We look forward to communicating with you face to face in order to understand your concerns when your vehicle is brought in to us. Third party communication often invites misunderstanding.

Our service hours are 7:30 AM to 6:30 PM, Monday through Friday and 8:00 AM to 5:00 PM on Saturdays.

These policies are intended to make your service experience convenient and pleasurable. We ask for your input - help us to help you. If you have any suggestions please feel free to call at (504) 469-6165 or email us at service@peakebmw.com.

Customer satisfaction is the highest priority at Peake BMW!